FAQ


Q. How will I Know if my order has been processed?

After you place your order, you will receive an email from us acknowledging that your order has been received. You will then receive a series of emails containing updates (if applicable) regarding your order.

Please note due to the high volume of orders we receive,  some orders can take up to 6 weeks to arrive at the destination.

   

Q. How do I receive a refund or return my order?

Please See Our Returns Policy Page

 

Q. How long will it take until I receive my order?

Standard Shipping - Between 7-20 working days

Some items are sent using FedEx and DHL, these orders will take between 4-10 working days. 

You will be provided with a tracking code soon after your purchase, you can use this code to track your order on one of these two websites...

1. http://www.17track.net/en/

2. http://global.cainiao.com/